LaBonita of Arabia:. Frequently Asked Questions


How do I register? Click “My Account” or “register” in at the top part of the any page in our web site. Full the information and click “submitt” And you’ll be invited to sign up for La Bonita Of Arabia special promotions and sale information. [ TOP ] When I register, what am I agreeing to? Nothing. Registration and mailing-list sign-up cost nothing and are free of obligation. You can change your information and preferences, and unsubscribe from our mailing lists, at any time. [ TOP ] Is my registered information secure? Yes. Labonitaofarabia.com uses industry-standard methods such as firewalls, data encryption and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures that reasonably safeguard and secure the information we collect online. [ TOP ] Why do I need to sign in when I log on to Labonitaofarabia.com? When you sign in, we're able to recognize you and grant you access to update your account. Signing in will also activate your personal settings for online shopping [ TOP ] How can I sign up to receive e-mail newsletter from Labonitaofarabia.com? Enter your Name and your e-mail address in the window at the upper right on the each page, for subscribe and shortly you’ll be receiving Labonitaofarabia.com special promotions and sale information. [ TOP ] Does Labonitaofarabia.com have a mail-order catalog? Not currently. [ TOP ] I've signed up for e-mail communications from LaBonitaOfArabia.com but I'm not receiving your messages. How can I fix this? Many e-mail service providers, including AOL, Hotmail and Yahoo!, have created spam filters to prevent unwanted messages from reaching your inbox. Unfortunately, these filters can also block e-mail messages you actually want to receive, such as those from La Bonita Of Arabia. Take these steps to fix this problem: 1. Make sure you're registered at Labonitaofarabia.com and signed up to receive correspondence from us. Be sure we have your preferred e-mail address. To check your contact information and mail preferences, sign in at Labonitaofarabia.com. Go to "my account" and make any necessary changes. 2. Check your spam filter in your e-mail program. To ensure delivery to your inbox (not to bulk or junk folders), add newsletter@labonitaofarabia.com to your address book or trusted sender list. If we're on your list and you still aren't getting our e-mails, we recommend contacting your Internet service provider. 3. Follow some specific recommendations based on the e-mail provider you use: AOL MSN and Hotmail Yahoo! and SBC Earthlink BellSouth Cox Netscape Mail Comcast AT&T Cablevision Optimum Online USA.NET .mac Road Runner How can I access and change my registration information? Click “My Account” in the navigation at the top of the each page. Sign in and click “My Personal Information.” At the bottom of the next page, you'll have an opportunity to update your contact information. You'll receive a confirmation e-mail updating you on the changes made to your account. [ TOP ] How can I unsubscribe from your newsletter? To unsubscribe from our newsletter simply enter your name and mail in the upper and chose un subscribe. Please feel free to to write us any problems or complains to support@labonitaofarabia.com. [ TOP ]

Why should I order from this website when there are others to choose from? The majority of the other web sites that sell online have another company actually doing the fulfillment of your order. We stock everything we sell. We handle your order from start to finish. Because of this, we are able to ship your order much faster. We have multiple suppliers that we deal with and can assure you that if the product is available from the manufacturer, we will have it in stock. Our websites are not just "pages" on the web! Anyone can do THAT! All Of Our Websites are real stores that carry real stock. The only difference between us and your local store is our front door is on the Web! [ TOP ] Can I order by telephone? Yes, to order via Telephone call +971 50 5591289. What is your Returns Policy? Please read our complete Return Policy by clicking here [ TOP ] How can I contact you regarding an order? You can email us at sales@labonitaofarabia.com for particulars on your order. You must inquire using the full name the order was placed under! Please do not send us email asking where your order is until you have given it a reasonable amount of time to arrive. (5 to 7 Business Days) [ TOP ] How do I find a specific item? To search for a specific item, simply enter the item name, SKU, or keywords in to the Search field on the upper right-hand section of every page. [ TOP ] How do I place an order online? Click on the product image or product name to view the item details. To Add an item to your order, select the quantity you wish to purchase from the Quantity list box and size and color of your choice then click the Add to Cart button. You will notice a new page will come alerting you that the item was successfully placed in your shopping casket. When you are ready to checkout, (1) Click the Check Out button located at the bottom of the shopping cart page. This will begin your checkout. (2) Or, you can click on link to view the entire contents of your cart. A Checkout button at the bottom of the page will take you to a "Sign In" page. Here you can sign in if you already have an account with us, or you can continue shopping as a guest. You will then complete a series of forms with your billing, shipping and payment information. Upon completion, a confirmation page will show a summary of your order, which you may choose to print this for your records. An email version of this summary will be sent. you can view your orders or even you can check the status of your order any time by logging into our website by clicking on My Account button. [ TOP ] How can I pay for my purchase? After you placed an order on our website, you order will review by our sales team and an e-mail confirmation will sent to you with your order details and sales person will ask for payment. [ TOP ] When checking on the status of my order I received an "In Process" message. What does that mean? "In Process" means that your order is in the early stages of completion. Changes to your order cannot be made during this time, but you can always call our customer service to make a return or exchange once your order has arrive. [ TOP ] How can I check the status of my order? To check the status of your Internet, Phone or Mail/Fax order, just click on the Order Status link at the bottom of every page. Please remember that you must be a registered customer and signed in to your account. To check the status of your order by phone, please call our customer service. [ TOP ] My order has shipped but I still can't track it. How can I find out where it is? Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call our customer service [ TOP ] Who would handle the duty & customs in my country? Please note that we cannot estimate customs and import duties (if applicable) in your country. If import duty is to be paid before your customs authorities release the goods to you, it is your responsibility to pay these duties and taxes. La Bonita Of Arabia cannot be held responsible for customs charges and any delays due to payment not being made in your country. [ TOP ] How do I make a return or exchange? Please read our return & Exchange Policy by clicking here [ TOP ] What forms of payment do you accept online? We accept the following credit cards at LaBonitaOfArabia.com:  American Express  Discover Card  JCB  MasterCard  VISA  Western Union / Money Gram / Wrire Transfer / Bank Transfer  Cash on Delivery [ TOP ] How do I calculate the shipping and handling for my order? Shipping and handling charges are automatically calculated by our shopping cart system, once you click on your shopping cart and select your Shipping Country charges will automatically will be added to your cart and later you will be informed separately by the time of checkout, so you dont need to calculate your shipping charges manually. [ TOP ] How can I track my shipping ? After placing an order and payment completion a unique Order number will be assigned to you, you will login to your account and go to My orders link from your Members Area and click on the order Number you will see all the information listed there with your Shipping Method and its details. For further assistance please contact our customer service numbers or just send an e-mail to sales@labonitaofarabia.com, All Tracking Numbers are emailed to you as soon as the order is shipped
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How can I use an Discount/Offer/Special Code online? An e-mail will sent to your inbox with Special Discount Coupon and this discount coupon will automatically linked to your Shopping cart and checkout, whenever you will come to our website and purchase some products special discount will assigned to you from our system, so you don't need to remember offer code while shopping with La Bonita, our system will recognize your ID and automatic routines give discount to your order at the time of checkout. [ TOP ] How can I unsubscribe from receiving La Bonita Of Arabia emails? On each page of the website there is option of E-mail Newsletter , so you can enter your e-mail address and click on unsubscribe, this will remove your e-mail from our system. We appreciate your patience as it may take a short period of time before your email address will be removed from our file. Please note that you will still be asked to provide your email address when ordering online so that we may contact you with information about your order. [ TOP ] What are the browser recommendations for shopping at LaBonitaOfArabia.com? For optimal performance, we recommend visiting our site using the latest version of Microsoft Internet Explorer. We also recommend that you set your monitor to an 800x600 pixel resolution or higher to best view the entire site. [ TOP ] How can I search for products quickly at LaBonitaOfArabia.com? You can quickly find exactly what you're looking for by entering a description in the Key Word Search box in the upper right hand corner of every page. [ TOP ] What's the best way to shop at LaBonitaOfArabia.com? At the top of each page, you'll find different categories like "Babydolls", "Gowns" and "Collection", and also for the customer's ease we categorized our products by "By Category", "By Collection", "By Manufacturer" If you click on a category, you'll find that it's further divided into different sections top side of the page. Each section contains a series of products that might interest you. To find a product quickly, just type a keyword into the search box at the upper right hand corner of every page. [ TOP ] Where can I find sizing information? Size charts are located on each product details page of the website with larger view, back view and alternative zoom. [ TOP ] When I add items to my Shopping Cart, the screen says my Shopping Cart is empty. Why? Like many other sites, in order to use our site you must have your JAVASCRIPT ENABLED and ACCEPT COOKIES. To check this, go to TOOLS, then OPTIONS. Within the CONTENT and PRIVACY Tabs in MOZILLA is where you will check/enable these options. If you are using INTERNET EXPLORER, you will go to TOOLS, INTERNET OPTIONS. In the PRIVACY Tab, move this to MEDIUM. Then in the ADVANCED Tab, check the box to JAVA. These steps will enable your JAVASCRIPT and COOKIES and you will have a much more pleasant web shopping experience. [ TOP ] Can I make changes to my order once I've submitted it? If you desire to change an order, you can contact us via email within 24 hours of placing your order and we will make every attempt to modify your order, but we cannot make any guarantees due to our quick turn-around times. Please direct all emails to info@labonitaofarabia.com [ TOP ] What is the best way to care for my Bonita clothing? La Bonita offers Care Instructions for each item sold. The Instructions will be located on the tag. We recommend you follow these instructions to best care for your Bonita product. We strongly recommend washing your items with Pearl Lingerie in order to preserve them as long as possible. [ TOP ] I keep getting an error page, and the site is functioning more slowly than usual. What should I do? Please contact us immediately at 00971505591289 or support@labonitaofarabia.com so we can assist you. These situations most likely occur when we occasionally close the site for scheduled maintenance, and we apologize for any inconvenience. The maintenance usually lasts just a short time, so we encourage you to try shopping the site later. [ TOP ] When will my shipment arrive? Following credit card authorization and verification of information, you will receive your order within approximately 10-15 business days (internationally), 5-10 business days (domestically). Business days do not include Friday, Saturday, Holidays or the day of processing which is the 1st business day that the order is received. If you are trying to estimate when a package will be delivered, please note that: · Credit card authorization and verification must be received prior to processing. [ TOP ] How can I track the status of my order? Sign in to your account and review the complete Order History of all your La Bonita orders. To register for FREE account, click here. All Tracking Numbers are emailed to you as soon as the order is shipped
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What are cookies? A cookie is a small data file that a Web site stores on your computer's hard drive after you've visited it. Cookies simply identify your browser. They do not retrieve personal data from your hard drive or obtain any information about who you are. At labonitaofarabia.com, our cookies do not identify a visitor unless she has chosen to register on our site. We use the registration information to recognize a returning visitor and to give her access to the benefits of personalized features and settings. We also use cookies to recognize customer traffic patterns and site use on an anonymous basis. This information helps us improve the site's layout and design. [ TOP ] Why should la Bonita of Arabia cookies be enabled? Cookies allow you to take advantage of benefits such as express checkout when you make a purchase. This means you won't have to retype your billing and shipping information each time you shop. [ TOP ] How can I enable cookies on my computer? To change your cookies settings: PC BROWSERS Internet Explorer 6.x-7.x 1. Select "Internet Options" from the Tools menu. 2. Click the Privacy tab. 3. Click the Advanced button. 4. Check the "Override Automatic Cookie Handling" box. 5. Select "Accept" under First-party Cookies. 6. Select "Block" under Third-party Cookies. 7. Select "Always allow session cookies." 8. Click "OK" at the bottom of the Advanced Privacy Setting window. 9. Click "OK" at the bottom of the Internet Options window. 10. Close the lanebryant.com window and open a new window. 11. Enter www.labonitaofarabia.com in address bar. Netscape 7.x 1. Select "Preferences" from the Edit menu. 2. In the Category pane, click the arrow next to "Privacy & Security" to expand the menu. 3. Click "Cookies." 4. Click the button next to "Enable cookies for the originating web site only." Or if you prefer, click the button next to "Enable all cookies." 5. Click "OK" at the bottom of the Preferences window. Netscape 8.x 1. Select "Options" from the Tools menu. 2. In the Options window, click the Site Controls icon (looks like a shield). 3. If you're using Netscape's customizable settings feature (under the Site List tab), add www.labonitaofarabia.com to your list of trusted sites: a. Click "Add Site." b. In the Add Site Settings window, enter www.labonitaofarabia.com next to Domain. c. For the initial Trust Setting, select "I Trust This Site." d. Click "Add Site." e. Make sure the "I Trust This Site" setting enables cookies. 4. If you're not using Netscape Trust Ratings, make sure the default Trust Setting enables cookies: a. Click the Global Setting tab. b. If "Do Not Use Netscape Trust Ratings" is selected, notice what the default setting is ("I Trust This Site," "I'm Not Sure" or "I Don't Trust This Site"). c. Click the Site List tab. d. Follow the instructions to enable cookies for a trust setting. e. Click "OK" at the bottom of the Options window. 5. To enable cookies for a trust setting: a. Select Options from the Tools menu. b. In the Options window, click the Site Controls icon. c. Under Master Settings, click the desired trust level ("I Trust This Site," "I'm Not Sure" or "I Don't Trust This Site"). d. Under Web Features, check the Allow Cookies box. e. While you're at it, consider checking the Enable JavaScript box. JavaScript is required for many of the features of this site. Firefox 1.x 1. Select "Options" from the Tools menu. 2. Click the Privacy icon. 3. Click the Cookies tab. 4. Check the "Allow sites to set cookies" box. 5. Click "OK" at the bottom of the Options window. Firefox 2.x 1. Select "Options" from the Tools menu. 2. Click the Privacy icon. 3. Check the "Accept cookies from sites" box. 4. In the "Keep until:" dropdown menu, select "they expire." 5. Click "OK" at the bottom of the Options window. [ TOP ] MAC BROWSERS Safari 1. Select "Preferences" from the Safari menu. 2. Click Security. 3. Under Accept Cookies, check "Always." 4. While you're at it, consider checking the Enable JavaScript box. JavaScript is required for many of the features of this site. Firefox 5. Select "Preferences" from the Firefox menu. 6. Click "Privacy." 7. Click the Cookies tab. 8. Check the "Allow sites to set cookies" box. Close the window.
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