Ordering Your Lingerie

We spend a lot of time & effort to provide you with not only the best quality & the finest range of lingerie, but also to provide you with excellence in service. Please remember to wear a liner when trying on your lingerie bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

LaBonitaOfArabia.com accepts order refund only in the following cases:

Products delivered are NOT the same as ordered and listed in invoice, (except the ones agreed with customer when he returns and the order is not available).
 

Damaged products (LaBonitaOfArabia.com NOT responsible for damages occurred during delivery or shipment, this is the courier responsibility.)
 

In these above cases, LaBonitaOfArabia.com will take full responsibility and will cover the costs of refund the order.

All requests for defects must be made within 7 days of the receipt of your order. Any request beyond 7 days will be accepted at our discretion and processed in the form of an exchange only

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Our Satisfaction Guarantee

Our #1 priority is YOU, our customer ,we guarantee the quality of our garments, and satisfaction of your purchase, that’s why If you are not happy with the garment you have purchased, or if it doesn’t fit, NO PROBLEMS, send it back and choose anything else displayed in our online store to the same value. No questions asked.

Our aim is to make sure that as a valued customer, you are 100% satisfied with your purchase. That's our guarantee.

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-     Exchanging Your Garments

For any items or garments which do not fit properly we will EXCHANGE the garments providing that:

 

• The garment is returned within 30 days from the original shipping date.

• The garment labels, tags and Hygienic protection labels are still attached to the garment.

• The garment has not been worn (except to try the garment on for size)*

• The garment has not been washed, damaged or soiled.

• The garment has not been altered by you in any way.

• The item is returned to us accompanied by the original receipt.

• The item is returned to us must include the original (undamaged) packaging as well as the delivery receipt

We hope that most people are honest and respectful, will take the time to try on lingerie carefully, Items with any condition above will not be accepted.

Please note

-     We will not reimburse any return shipping charges unless we have made an error in product fulfillment.*²

-     We will not refund any shipping & handling fees.

-     You will not be charged any re-shipping fees when replacing defective/damaged goods.

-     Returns sent C.O.D. will be refused.

-     We are unable to refund or exchange clearance, sales or closeout merchandise under any circumstances.

-     Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes.

-     Special request items cannot be returned or exchanged for any reason.

-     For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area.

-     We are not liable for damaged item(s) returned to us or returns that are not received.

-     All refunds if applicable will be applied to the payment method used for your original purchase.

-     We do not accept returns or offer refunds due to hygiene problems for purchasing pantyhose, stocking, panties or an outfit that has a panty bottom, swimwear, hosiery & accessories.

-     The worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions.
If the item cannot be replaced or repaired a refund will be issued based on the original invoice. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect.

-     All order cancellations will incur a $5.00 charge and must be received within 24 hours of initial ordering 

We will make every effort to process exchanging your item for the correct size in the same style, subject to stock availability. Where we cannot supply the identical style we will offer an exchange of another item of the customer’s choice for the same value.

To ensure that the issue is resolved in the most expedient manner please contact our customer service / sales department by email (sales@labonitaofarabia.com ) or by telephone (00971(50)5591289) where we will advise you of the most appropriate method to rectify the problem and in order to obtain a return authorization number.

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Mailing Address

All returns and exchanges should be shipped via insured mail to:
La Bonita Of Arabia
P.O. Box 48484
Dubai
United Arab Emirates


What if I lost my receipt?

If you do not have your original receipt, you may return the items without the original receipt and they will be valued at the current selling price.


Things to keep in mind...

· Please note that all credit card refunds will be placed on the card used for the original purchase.
· Please allow 2 weeks from the day you return your package for your account to be credited.
· Allow 1-2 billing cycles for the credit to appear on your statement.

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